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Crystal Cruises Information

Cruise Fares

Your cruise fare includes all normal shipboard services and facilities plus all non-alcoholic beverages. The cruise fare does not include port, security and handling charges, fuel surcharges, airfare, transfers, shore excursions, sightseeing or meals ashore, taxes, gratuities, liquor, wines, laundry or valet services, telephone, Internet and e-mail communications, or any items or service of a personal nature such as massage, spa services and hairstyling.

Transfers, porterage and luggage handling are part of our all-inclusive Crystal Air/Sea Program. If you choose to arrange for air travel independently, you may purchase embarkation and disembarkation transfers from Crystal Cruises.

Cruise fares quoted are in U.S. dollars and are per person, based on double occupancy. Applicable port, security and handling charges are additional.

Air Transportation / Luggage

When making your own air arrangements, we recommend allowing a minimum of four hours between your flight arrival time and the ship’s sailing time. Specific port and pier information and embarkation times are stated on your cruise ticket. Port authorities sometimes change the location of the pier or berth number, so be sure that you actually see your ship when you arrive at the port/pier.

When disembarking at the end of your cruise, do not plan to leave the ship for at least three hours after it docks at your final destination. Customs and Immigration must conduct various inspections before you are allowed to disembark. Please also take into account the time needed at the airport for airline check-in procedures before booking your departing flights. If you are making independent reservations to fly home directly after the cruise, please have your travel agent contact Crystal Cruises’ Reservations for flight departure guidelines, which vary based on the distance between the pier and the airport.

Transfers, porterage and luggage handling are part of our all-inclusive Crystal Air/Sea Program. If you choose to arrange for air travel independently, you may purchase embarkation and disembarkation transfers from Crystal Cruises.

Flight schedules sometimes change. We strongly suggest that you reconfirm all flight times with the airline 48 hours prior to departure. Seating assignments, special meal requests, details regarding checked and carry-on luggage allowances and restrictions (size, weight and quantity), or other flight-related inquiries should be discussed directly with the airline or through your travel agent. Please confirm your seat assignments for both outbound and return flights prior to your departure for the ship.

We recommend that you do not lock your luggage due to the Transportation Security Administration’s policy of screening all baggage. However, please be sure to lock your luggage when in transit between airport and ship. Ship and airline safety requirements prohibit the transportation of dangerous goods including, but not limited to, explosives, weapons, ammunition, mace, pepper-spray, hazardous material, martial arts devices, swords or similar items that may be considered a security risk.

You may wish to avail yourself of the services of our affiliate luggage-free travel service, Virtual Bellhop. By registering online at www.virtualbellhop.com, your luggage (including golf clubs) will be picked up at your home and delivered directly to the ship. Fees apply.

Boarding the Ship

At embarkation ports, the ship is usually available for guest boarding at 3 pm. The exact embarkation and sailing times are specified on your cruise ticket. Please note that you may not board earlier than the time stated. All guests must carry a government-issued photo identification card in order to embark.

Keep in mind that you must be on the ship at least one hour prior to sailing. Once you are on board, our Six-Star crew welcomes you, assists with your hand luggage and shows you to your stateroom. Your luggage is delivered to your stateroom.

Clothing Suggestions

Throughout the day, our guests wear a casual mix of active resort wear. Dining room attire is casual during the day; however, swimsuits are not appropriate. If you do not wish to change for a meal in the afternoon, alfresco dining on deck is available.

For days in port, be sure to bring comfortable walking shoes. Check with your travel agent for special items you might want to pack for your destination and the time of year you are traveling.

Each evening on a Crystal cruise has a specific dress code, which applies to all public areas of the ship after 6 pm. Guests find that the occasional formal evenings create a special atmosphere in contrast to the other more informal evenings on board. The three codes of attire are casual, informal and formal. Typically, 10- to 14-day cruises have three formal nights. The number of informal nights is usually based on the number of days at sea, and casual nights are based on days in port and the time of departure.

Formal Evening Attire

We recommend evening dresses and gowns of fashionable length for ladies, and a tuxedo, dinner jacket or dark suit and tie for gentlemen.

Informal Evening Attire

Informal attire is appropriate for most evenings on board. For ladies, evening dresses, cocktail dresses or pantsuits are suitable. For gentlemen, we suggest sport coats and slacks; ties are optional.

Casual Evening Attire

On casual evenings, a more relaxed attire is accepted, such as casual dresses and pantsuits for ladies, and sport shirts and slacks for gentlemen. Ties and jackets are not required.

Cruise Ticket / Luggage Tags

After full cruise payment, receipt of immigration information and 30 days prior to departure, guests receive their ticket wallet which contains all cruise documents: cruise ticket complete with the day-to-day itinerary, air ticket and hotel confirmations (if purchased through Crystal Cruises), luggage tags and other necessary information. Be sure to complete and attach a Crystal Cruises luggage tag to each checked bag so it can be easily identified upon arrival.

Deposits, Payments & Refunds

Reservations must be accompanied by a deposit within the period specified at time of booking. A deposit of 20% per guest is required for all Penthouse accommodations (PH-CP). A deposit of 10% per guest is required for all staterooms (E-AA). World Cruise 2006 Voyages of 43 days or more: 20% deposit (C-CP); 42 days or less: 20% deposit (PH-CP); 10% deposit (C-AA). Staterooms are subject to cancellation if required deposits are not received within the specified option period. The balance of the cruise fare must be received by Crystal Cruises no later than 75 days before sailing. All reservations are subject to cancellation if payments are not received by the due date. Reservations made within 75 days (90 days for World Cruise) of sailing require full payment, due three days after reservation is made. Reservations made within 14 days (21 days for World Cruise) of sailing require full payment, due one day after reservation is made.

Third Berth

A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed.

A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum fare for that cruise. Children age 11 and under traveling as a third berth guest are charged 50% of the minimum fare for that cruise.

Children / Minors

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the “Parental Consent Guardianship Form” must be signed by a parent or legal guardian and received by Crystal Cruises prior to sailing.

Guests age 11 and under must be accompanied by an adult 21 or older in the same stateroom. Guests age 12 and over may be accommodated in a stateroom connected or adjacent to the stateroom of a parent or adult responsible for them.

Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom. Crystal Cruises is unable to accommodate children under six (6) months of age as the ships medical facilities are not designed to provide services to very young children. On very limited itineraries where adequate medical facilities may be readily available a waiver may be granted provided a release of liability is signed by the parent(s). Crystal also reserves the right to restrict the number of those under three (3) years of age aboard the ship.

Children occupying a double stateroom will be charged the adult rate regardless of age.

Customs / Duty-Free Allowance

All luggage is subject to inspection by U.S. Customs upon return to the United States. Guests originating or terminating their cruise in a foreign port are also subject to inspection by U.S. Customs officials. U.S. residents are allowed a duty-free exemption of $800 per person; those over the age of 21 may include one liter of liquor, 200 cigarettes or 100 cigars. U.S. residents returning from the U.S. Virgin Islands (or any of the U.S. insular possessions) are permitted an additional $800 ($1600 total) in foreign purchases duty-free, provided the additional $800 in merchandise is acquired in the U.S. Virgin Islands. The alcohol and cigarette allowance is 5 liters of alcoholic beverages and 1000 cigarettes provided the additional allowance of 4 liters and 800 cigarettes are purchased in the US Virgin Islands.

The duty free allowance for Non-US residents is $100 per person if their stay in the US is not less than 72 hours and they have not used their allowance in the last 6 months. The alcohol and cigarette allowance is 1 liter of alcohol, 200 cigarettes or 50 cigars or 4.4lbs of tobacco if the person is 21 years or older.

Additional information can be obtained at any local U.S. Customs office or at http://www.cbp.gov/xp/cgov/travel/vacation/kbyg/dutyfree_exemption.xml. Customs regulations are subject to change.

Single Travelers

Single occupancy of double staterooms is available on a limited basis, subject to availability at the time of reservation. Single guests pay 125% (130% for World Cruise 2006 Voyages) of the per-person fare for categories C through E; 135% (140% for World Cruise 2006 Voyages) of categories A and B; 150% of category AA; 175% of category PH; and 200% of categories CP and PS. Single fares are capacity-controlled and may be withdrawn at any time.

Safety & Security

Our ships have been designed with your complete safety in mind, equipped with modern stabilizers and built to the world’s highest standards of shipbuilding quality. Our ships comply with all safety codes and pass annual testing inspections with the highest marks.

When in port during a cruise, our unique computerized security system takes a reading of your stateroom key card at the gangway to identify you and inform us when you leave the ship and when you return. A government-issued photo identification is also required for boarding. All personal items are scanned by an x-ray machine when boarding to ensure the safety and security of our guests.

Valuables

While in transit to and from the ship, personal items and valuables such as jewelry, medication, tickets, passports and visas should be packed with your hand luggage and kept with you at all times. Each stateroom and penthouse is equipped with a personal safe. Because each guest must assume full responsibility for items kept in his or her stateroom, we recommend that items of special value be placed in the complimentary safe-deposit boxes at the Reception Desk.

Inoculations

Requirements for inoculations often change. Crystal Cruises informs you of the health requirements; however, it is your responsibility to have all required vaccinations with a signed International Certificate of Vaccination. We recommend that you contact your personal physician with any health concerns. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

Passports / Visas

Guests must take full responsibility for securing the required travel documents at least one month prior to departure. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

U.S. Citizens

All U.S. citizens who travel abroad are required to carry a valid passport. Please note that Crystal Cruises requires passports to be valid for at least six months after the completion of your trip.

In addition to your passport, you should also bring along a current government-issued photo identification card to use at pier and airport security checkpoints.

Visa requirements vary from country to country. Crystal Cruises informs U.S. citizens of specific visa requirements. Visa information may also be obtained through the local embassy or consulate of the country you will be visiting. It is your responsibility to obtain all necessary visas. Visas must be obtained regardless of whether you plan to go ashore or remain on board while in ports which require Visas. Everyone must be cleared by local Immigration authorities upon arrival in port, regardless of the length of the ship’s call.

International Citizens

International guests should contact their travel agent for details on passport and visa requirements. Please note that failure to comply with requirements may result in refusal of passage by authorities.

Special Dietary Requests

If you require a special diet or if you need special food items available on board during your cruise, please submit your dietary requests in writing to our Onboard Guest Services Department no later than one month prior to your cruise, and confirm your arrangements with the Food and Beverage staff on the day of embarkation. There may be a charge for some special requests.

Visitors

Whenever conditions allow, visitors will be permitted on board. Requests may be made through Crystal Cruises’ Onboard Guest Services or Marine Operations departments, or if requested on board, through the ship’s Reception Desk. All requests and supporting information must be received in writing by the Crystal Cruises’ Marine Operations Department no later than two weeks prior to the intended visit day (no later than four days if requested while on board). The numbers and types of visitors allowed are capacity-controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises may institute a no-visitor policy on board its ships from time to time. This policy is subject to change, without notice, at any time.

Safety & Security

The safety and security of our guests, staff and crew are of paramount importance to Crystal Cruises. In an effort to provide our guests a safe and enjoyable travel experience, we closely monitor world events on a daily basis through contact with various U.S governmental agencies, local area officials, our port agents, local tour operators, and the International Council of Cruise Lines.

We are presently operating as scheduled, but if events abroad or at home ever appear to have the potential to compromise safety or security; Crystal Cruises would readily revise the ships’ itineraries. Guests on board would immediately be advised of any such changes. Guests preparing for a future voyage would also be notified, as feasible, when and if revisions are made to our itineraries.

Since the events of September 11, 2001, we have intensified our security measures and have instituted special added procedures aboard Crystal Harmony, Crystal Symphony and Crystal Serenity. We have taken these actions in accordance with the International Ship and Port Facility Security (ISPS) Code developed by world governments under the auspices of the International Maritime Organization and in consultation with our Flag State, the United States Coast Guard (USCG), private security consultants and the International Council of Cruise Lines (ICCL).

In May 2004, the security plans and organization for Crystal Harmony, Crystal Symphony and Crystal Serenity were inspected by Lloyd’s Register, and the ships were issued International Ship Security Certificates.

Under ISPS, cruise ships operate under one of three levels of security. In general, security precautions include, but are not limited to, the following measures:

* Visitors Policy

Whenever conditions allow, visitors will be permitted on board. Requests may be made through Crystal Cruises’ Onboard Guest Services or Marine Operations departments, or if requested on board, through the ship’s Reception Desk. All requests and supporting information must be received in writing by the Crystal Cruises’ Marine Operations Department no later than two weeks prior to the intended visit day (or four working days if requested on board). The numbers and types of visitors allowed are capacity controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises may institute a no-visitor policy on board its ships from time to time. This policy is subject to change, without notice, at any time.

* Identification of all guests and crew

Crystal Cruises compares guest and crew lists with names of interest provided by U.S. government agencies, and all crew members are vetted before they are employed, and all non-American crew and staff are required to have U.S. visas. Government issued photo I.D.s are required in all ports of call. In addition, key cards, which serve as boarding passes, are given to each guest when they check in. Access to the ship by all individuals is controlled.

* Restricted access areas

Critical areas on the ship are designated restricted access areas. There are no guest tours of restricted areas. Therefore, there are no scheduled tours of the bridge or technical spaces, including the engine room. Video surveillance cameras and access alarms have also been installed.

* Additional screening of all guest baggage, carry-on luggage, ship stores and cargo

All items brought on board by guests or crew will be subjected to extra screening by x-ray machines or personal hand inspection by the ship’s security staff. Also, non-carry-on baggage is compared to the official guest list and is x-rayed at the loading point prior to be being loaded on board the vessel. Manifests of delivered ship stores and cargo are matched to purchase orders before items are loaded on the ships. Stores and cargo are monitored for unauthorized materials, as appropriate. No shell door is opened without personnel stationed to prohibit entry of unauthorized personnel.

* Port and shore-side security

We establish and follow a security plan for every port of entry. Prior to entry, Crystal Cruises is in contact with local officials to discuss shipboard activities.

* Onboard security

There is an increased security force on Crystal Harmony, Crystal Symphony and Crystal Serenity.

* Continuous monitoring of upcoming itineraries and ports of call

We recognize that world events continue to change. As a result, we are in consultation with appropriate U.S. governmental agencies including the U.S. Coast Guard, U.S. State Department, our Flag State, the governments of countries our ships are scheduled to visit, port agents, tour operators and our insurance underwriters to insure that we are taking every reasonable step to recognize and assess potential risks, and to make changes as may be necessary under the circumstances.

Crystal Adventures Shore Excursions

From Olympic bobsledding in Lillehammer to flying in a MiG figher jet to driving a Formula 1 race car in Monte Carlo, our Crystal Adventures Shore Excursions are truly one-of-a-kind experiences that personally enriching.

The variety of Crystal Adventures promises to pique the interests of all Crystal guests-here are few examples from our 2006 Baltic/Northern Europe and Mediterranean voyages:

Active Adventure

A hot air balloon journey showcases the idyllic Irish countryside (from Dublin)
New horseback riding adventures along the scenic trails of Dryhaven forest (from Copenhagen)
New golfing excursions at the Montgomerie at Carlton House in Dublin, and the St. Mellion Golf & Country Club in Plymouth
Drive a Formula 1 race car with instruction both on and off the course (new from Monte Carlo)
Kayak Dubrovnik’s Adriatic coast, river-raft in Split, and canoe in Zadar for new perspectives of Croatia
Soar above the Ctte d’Azur (from Monte Carlo), the Amalfi Coast (from Sorrento) or the Dolomite Mountains (from Venice) on a helicopter journey
Explore the underwater world of Punta Campanella on a scuba diving expedition (from Sorrento)

Art & Culture

An organ recital at the 11th-century Dome Cathedral, the largest place of worship in the Baltics housing one of the largest organs in all of Europe (from Riga)
The masterful collections of the Van Gogh Museum and Rembrandt House are showcased on a new tour (from Amsterdam), as are the treasured works of Author Astrid Lindgren at the Junibacken Museum (from Stockholm)
Before The Da Vinci Code, there was Angels & Demons. A new tour of Rome showcases the key symbols and landmarks in Dan Brown’s best-selling book
A private visit to the Vatican Museum and Sistine Chapel (in Rome) is available through special arrangements exclusively for Crystal guests

The Popular – Spirits & Wine

A pub crawl in Dublin, a beer tasting seminar in Zeebruge, gin tasting at the Plymouth Gin Distillery, and a visit to the famed Carlsberg Brewery in Copenhagen provide a ‘taste’ of local flavor
Three new journeys to the renowned chateaus of Bordeaux offer wine enthusiasts the chance to sample first growths and explore the pastoral countryside
A wine tasting with the Italian Association of Sommeliers in Rome, a visit to the renowned Jean Lesn Winery in Barcelona, and a journey from Cadiz into Andalusia to sample famed sherries offer new discoveries in intimate settings

Our Crystal Adventures emphasize variety and as we’ve increased the active experiences available we have also maintained a balance of traditional favorites including tours showcasing the cultural and culinary secrets of each destination.

Crystal Private Adventures

Crystal Cruises is happy to provide customized shore excursions, for guests who wish to have an exclusive or private experience. Your customized excursion can be as simple as requesting your own car and driver or making an existing Crystal Adventure private. Or your outing could be more elaborate with private tours, catered lunches and select on shore evening entertainment. If you can dream it, Crystal Cruises can make it happen for you.

Please note: the Crystal guest must be booked on the cruise and the guest or Travel Agent must produce a valid booking number in order to request a Crystal Private Adventure. A $100 non-refundable service fee for each Crystal Private Adventure is due at the time the request is received. Payment in full is due upon acceptance and confirmation of the Crystal Private Adventure. The $100 non-refundable service fee and payment in full is to be charged against the guest’s or Travel Agent’s credit card. All major credit cards are acceptable for payment. In the event that each Crystal Private Adventure is accepted and confirmed, the $100 non-refundable service fee for each Crystal Private Adventure will be applied.

Hotel Programs

Crystal Cruises takes great pride in its Hotel Programs, carefully screening each property for its location, ambiance, level of service and attention to detail. Join us in some of the world’s most beautiful cities at luxurious five-star hotels for an exciting and memorable beginning or end to your Crystal cruise experience.

Crystal “Classic” Hotel Program

Whether you wish to begin your cruise experience in grand style or complete your ocean journey exploring a fascinating city, the Crystal “Classic” Hotel Program is the perfect choice. Our Crystal “Classic” Hotel Program includes:

Luxurious hotel accommodations
Meet & Assist arrangements at the airport
Group transfer by motor coach between airport and hotel, or hotel and airport
Direct transfer by motor coach between hotel and ship, or ship and hotel
Priority embarkation for pre-cruise guests
Hotel tax and porterage
Hospitality Desk offering local advice and optional sightseeing

Crystal “Classic-Plus” Hotel Program

For the ultimate hotel experience, we offer the Crystal “Classic-Plus” Hotel Program. Our Crystal “Classic-Plus” Hotel Program includes:

Upgraded hotel accommodations
Breakfast daily
Personal Meet & Assist arrangements at the airport
Private car transfer between airport and hotel, or hotel and airport
Direct transfer by motor coach between hotel and ship, or ship and hotel
Priority embarkation for pre-cruise guests
Hotel tax and porterage
Hospitality Desk offering local advice and optional sightseeing

Extended Land Programs

Crystal Cruises is proud to offer in-depth, luxury touring experiences before and after select voyages. If you are already traveling across the globe, why not extend your trip a few days in order to gain a deeper appreciation of the port city and the surrounding country?

Discover the glamour, the opulence and the mystery of the Orient-Express. Step on board the Orient-Express, where you will be surrounded by intimate and stylish spaces, savor high tea and four-course dinners, and sip cocktails in the renowned car bar-all while being whisked through spectacular scenery of Europe.