Gratuities are not expected on board; they are included in your cruise fare.
What is your policy about additional gratuities?
Gratuities are included in the cruise fare for all RSSC vessels. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.
What is the dress code on board the ships?
Shipboard attire ranges from Country Club casual to informal to formal. Country Club casual (resort-style attire) is appropriate for daytime on board or ashore. Shorts are not appropriate after 6 p.m. in any of the public rooms or lounges. Guests are asked not to wear bathing suits in the restaurants and lounges at any time. Evening attire can be Country Club casual, informal (sport coat and tie recommended), or formal (black tie optional). Evening dress codes begins at 6 p.m.
How can I find the dress code for each sailing?
Depending on your itinerary the dress code varies by ship and location. In your documents it states how many formal nights there are, and once on board, the suggested evening dress code is listed on the front page of your ship’s daily newsletter.
How many formal nights are on a sailing?
Typically a 7-night cruise has 1 formal night. Longer voyages may have 2 or more formal nights. Dress code for Alaska, Bermuda and Tahiti sailings is Country Club casual ( formal attire is not required) and Mediterranean and others have one formal night on 7 night cruises.
I am in cabin 816 on the Mariner. Why do my bag tags say deck 8F?
The F means Forward deck which helps in the loading of bags on the pier.
Can I book my cruise online?
Not at this time.
Do we provide wheelchairs to passengers?
No, they would have to provide their own, except in an emergency.
What is your smoking policy?
Certain public venues have been designated as non-smoking areas. Generally, the portside (left side) of the ship is non-smoking and the starboard side (right side) allows for smoking. There are no restrictions concerning smoking in suites/staterooms.
What amenities are included on your ships?
Wine with dinner, shipboard gratuities and in suite bar set up at the beginning of each voyage.
What is “open seating?”
You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are recommended.
Where can I find the day-to-day itineraries?
Under the cruise calendar of each ship. Visit our Plan a voyage section.
After I make a reservation, when do you need a deposit?
A 10% deposit is due within 72 hours, final payment is due 90 days prior to sailing. However, there are exceptions; for example, the World Cruise requires a 20% deposit.
How long does it take to get your brochures?
Brochures should be received 10-14 business days after the request. Visit the Order brochure(s) section to request up to 3 destination brochures.
Are children allowed? And what about children’s fares?
Children under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. RSSC may restrict the number of children on board. RSSC is unable to accept infants less than 6 months of age.
Are there special activities for children?
Our Club Mariner program is designed for different age groups from toddlers to teens, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details.
Are past guests eligible for any discounts?
Seven Seas Society members, or guests who have sailed with us before, are eligible for a 5 to 10% savings on all voyages (policy valid through May 15, 2005). Effective May 16, 2005 members will be eligible for a 5 or 10% savings on select voyages. Restrictions apply.
What is the pricing policy on combination cruises?
A number of cruises may be combined. When combining voyages, take the best available per guest fare from each voyage and subtract a 5% combination savings. Select sailings (such as those on 2-for-1 promotion, World Cruise, South America or Grand Pacific combinations) are not eligible for the 5% combination savings. If a 2-for-1 sailing is combined with another that offers free air or an early booking savings, the 5% combination savings is applicable. Selected sailings may also offer combination savings of greater than 5%.
How is 2-for-1 pricing calculated?
2-for-1 pricing is calculated from the full brochure fare (not including early booking savings) or first guest fare. The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.
How is pricing handled for triples/quad occupancy?
The third or fourth adult in any deluxe or penthouse suite is 50% of the minimum category fare after early booking or 2-for-1 savings has been applied. Third and fourth guests in named suites will pay the minimum category fare. Third and fourth guests do not qualify for free air on free air or What a Fare Deal promotions. Standard air add-ons apply. Children ages 11 and under in any category pay 50% of the minimum category fare.
What is your pricing policy for singles?
Standard single supplements are 100% for named suites, 75% for Penthouse suites and 30-35% for deluxe suites. Single supplements are capacity controlled and may be raised at any time. Exceptions may apply.
Are there any governmental fees that may apply?
NAFTA/INS fees apply to cruises terminating in the U.S. or San Juan and are charged as follows:
$4.75 per person for cruises limited to US ports, Canada, Mexico, Bermuda or the Caribbean Islands
$12 per person for cruises visiting or beginning at a port outside of the above
Rates are subject to change at any time.
Are there any other fees that may be added to the cruise fare?
Due to the continued rise of fuel costs around the world, to a degree that could not have been anticipated when pricing was set by the cruise line, Regent Seven Seas Cruises has implemented a “cruise” fuel surcharge of $5 per person per day for all 2006 reservations.
In addition, RSSC also passes through certain “air” fuel charges that are charged to air arrangements that are purchased through RSSC. This applies to the Paul Gauguin 2006 Tahiti cruises and the Seven Seas Mariner’s 2006 Grand Asia Pacific cruises in the amount of $90 ($45 each way) per person for the transpacific flights. The surcharge also applies to the Seven Seas Navigator’s and Seven Seas Voyager’s 2006 Europe sailings in the amount of $90 ($45 each way) per person for the transatlantic flights.
This “air” fuel surcharge applies to guests participating in our free air promotions.
Do you have a standard cancellation policy?
Cancellation penalties are assessed as follows:
120-91 days prior to sailing date: $200 administration fee per person
90-60 days prior to sailing date: 10% of fare per person
59-30 days prior to sailing date: 25% of fare per person
29-15 days prior to sailing date: 50% of fare per person
14-0 days prior to sailing date: 100% of fare per person
Cancellation period is based on vacation start date, not cruise departure date.
Can economy air be upgraded using frequent flyer mileage?
RSSC uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.
May I choose specific airlines, flights and times?
Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. There is a concierge fee of $100 per person to request specific flights.
When will I receive my air schedule?
Air schedules are sent out 90 days prior to departure. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time. For a small fee, your flights will be confirmed upon your request. Deposit must be provided before air is confirmed.
Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?
At the time of booking, please ask Reservations to cross-reference your booking with your friends and family. RSSC will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings.